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Software Collection Connection Failure – Help

If your software data download fails and your computer’s operating system is earlier than Windows 10, click on the ‘Connection’ tab and then ‘Test’. If the test fails with a ‘Connection Error’, You computer does not support TLS1.1 or higher. You will need to update your SSL security protocol.

Download Security Patch for Win7 Computers

Follow the instructions below. Your computer must be at least Windows7 for this patch to work.

  1. Go to https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in
  2. Scroll to the bottom of the page where the blue “Download” button is. Click it.
  3. If you can’t reach that page for some reason (old versions of IE can’t load it, for the same reason that IDS can’t be reached), direct file link is MicrosoftEasyFix
  4. Install the MSI file
  5. Reboot the machine
  6. IDS should now be reachable (and your computer should be more compatible with modern security!)

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